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Cancel and Recreate Original Order
This document explains how the "Cancel Original Order" feature works in OrderSplit Pro.
Overview
When enabled, this feature creates completely new orders for both the split items AND the remaining (original) items, then cancels the parent order. This results in two fresh orders instead of modifying the existing order.
Why Use This Feature?
This feature is designed for merchants using 3PL providers (Third-Party Logistics) or WMS systems (Warehouse Management Systems) that:
Pull orders automatically from Shopify
Cannot handle order modifications after import
Need clean, separate orders for each fulfillment destination
Examples: Unleashed, ShipBob, ShipHero, Fulfil.io, and similar integrations.
How It Works
Standard Split (without this feature)
Original order is modified - split items are removed
New order is created with the split items
Result: 1 modified order + 1 new order
With Cancel Original Order Enabled
New order is created with the split items
New order is created with the remaining items (tagged "Original order")
Parent order is cancelled (inventory restocked)
Result: 2 new orders, parent order cancelled
Order Naming
If your original order is #1001 and your split group is named "Preorder":
Order
Name
Contains
Parent
#1001
Cancelled
Split Order
#1001-Preorder
Items matching your split rule
Original Order
#1001-Original
Remaining items
The "Original" suffix is configurable in your settings.
What Gets Preserved
Both new orders retain:
Customer information
Shipping address
Billing address
Shipping method and cost (allocated appropriately)
Order tags (plus "Original order" tag on the remaining items order)
Custom attributes
Tax information
Payment status (Paid, Pending, or Authorized)
Payment Handling
The new orders are created with transactions that match the original order's payment status:
Paid orders: Created with a SALE transaction (marked as paid)
Pending/Authorized orders: Created with an AUTHORIZATION transaction
No double-charging: These are record-keeping transactions, not actual charges
Example Scenario
Scenario: Customer orders 3 items - 2 in-stock, 1 preorder. You have a rule to split preorder items.
Before Split:
Order #1001: Item A (in-stock), Item B (in-stock), Item C (preorder)
After Split:
Order #1001: CANCELLED
Order #1001-Preorder: Item C (preorder) - goes to preorder warehouse
Order #1001-Original: Item A, Item B (in-stock) - goes to main warehouse
Your 3PL sees two new orders, each going to the correct fulfillment location.
